Refund policy

Refunds, returns, and exchanges

We want you to be happy! If for any reason you are not satisfied with your purchase and wish to return it, we will accept returns up to 14 days after delivery. However, you must notify us in writing via email within 24 hours of receiving your goods.

Please ensure your products are in their original packaging, unused and in re-sellable condition.

Return shipping will be at your expense. In these cases, we will refund the value of the goods returned but will not refund the value of shipping paid.

Once returns are received and accepted (in re-sellable condition), refunds are then processed and can be seen in your account within 5 business days depending on your payment method. We will notify you once this has been completed via email.

We will address each situation on a case-by-case basis, but we will always try our best to work towards a satisfactory solution.

Warranty Returns

We will happily honour any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect us to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit