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FREE SHIPPING OVER $80...FAST DISPATCH!...PROUDLY AUSSIE🎁 SPEND OVER $50 FOR AN EXTRA 10% OFF CODE: GIFT10
FREE SHIPPING OVER $80...FAST DISPATCH!...PROUDLY AUSSIE🎁 SPEND OVER $50 FOR AN EXTRA 10% OFF CODE: GIFT10

Shipping policy

We aim to dispatch orders within 3-5 business days of payment of an order

Shipping times are estimated in business days and do not include weekends and public holidays, while we strive to meet these deadlines, shipping times are approximate and are subject to change

After you order is confirmed you will be supplied with a tracking number with your shipping notification so that you can keep track of your purchase.

Please allow 48 hours from time of dispatch for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping information please contact us at sales@giftolicious.com.au

FREE SHIPPING for orders $80 or over

Shipping cost is $12.95 flat rate Australia wide for regular post

Express Post Shipping $19.95 Australia Wide

We do not ship purchases internationally

DELIVERY

Please enter the most convenient address that your purchase can be delivered to during working hours. We recommend selecting a work address as Australia Post may only deliver Monday to Friday. If a work address is selected please indicate whether the item can be left with reception.

Upon delivery, a signature is required and the parcel scanned. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest Australia Post outlet.

Please ensure that you enter the correct delivery address. If a parcel is returned to us a resending fee will be charged prior to it being re-dispatched.

Return To Sender 

If a parcel is unable to be delivered to you due to an error where you are at fault, eg incorrect delivery details provided to us we will not be liable for re-postage of your order.  

If you wish to have the parcel re-delivered you will need to cover the cost of re-delivery to your address, alternatively you may request a credit note for the item/s value, less the delivery paid. 

We do not offer refunds or returns on parcels being returned to us under the nature of RTS deliveries where the customer is liable for re-delivery. 

Items Damaged in transit  

We aim to prevent damages in transit and we have strict wrapping procedures, however, it can sometimes occur.  

Any deliveries received damaged/faulty must be reported to us within 24hrs of the receipt of your parcel.  

Due to strict insurance policies within our courier partners & individual suppliers T&C's, we have a small window period to report any incidentals.  

PLEASE PROVIDE ONE SINGLE CLEAR IMAGE that includes the following:

  - The damage/fault to your item(s)

  - The packaging (box, bubble wrap, newspaper etc)

  - The shipping label clearly showing your reference number (this does not have to be close up, so long as it can be zoomed in on and read)

The above MUST be all included on ONE picture. This is to ensure the integrity of the claim and so the damaged items can be matched to the description we load for your parcel. Below is an example image for reference.

We will also require the following: 

  - Your order number and details

  - Additional close-up picture(s) of the damage/fault

  - A picture of the packaging to prove that the item was adequately wrapped/protected

It is very important that we receive these images and information as soon as possible as we only have 7 business days to make this claim to ensure your reimbursement/replacement.

 

Once your email has been reviewed, we will contact you to discuss the outcome and solution moving forward for your claim. 


Until advised please do not dispose of broken items or packaging as they may be required for further investigation.